Last updated: 21 October 2026
We want you to be happy with your Roop order. This policy explains when you can return a product, how refunds work and how to reach us.
Return window
You can request a return within 7 days of delivery.
What can be returned
Because skincare is a hygiene product, we can only accept returns of products that are unopened, unused and in their original packaging. Opened or used products cannot be returned, unless they arrived damaged or were not what you ordered (see below).
Damaged or incorrect items
If your parcel arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with clear photos (an unboxing video helps if you have one). We will replace the item or refund you, whichever you prefer, and we will cover the return shipping.
Irritation or allergic reactions
We recommend a patch test before first use, especially if your skin is very sensitive. If you experience irritation, stop using the product and contact us. We review each case individually.
Results
Skin is different for everyone, and results vary from person to person. We are unable to offer refunds on opened products because they did not give the result you hoped for.
The Brightening Duo bundle
To return a Brightening Duo, send back the whole bundle for a full refund. If you return only one item from the bundle, we will refund that item at its current individual price, minus the bundle discount you received.
Cancellations
You can cancel an order free of charge before it is dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched, it is treated as a return.
Delivery charges and return shipping
The Rs. 250 delivery charge is refunded only when the return is due to our mistake (a damaged, defective or incorrect item). For returns because you changed your mind, you are responsible for the cost of sending the product back to us.
Refused or undelivered Cash on Delivery orders
Please accept your order only if you intend to pay for it. If a parcel is refused without a valid reason, or we cannot reach you for delivery, we may decline Cash on Delivery for your future orders.
How to start a return
- Message us on WhatsApp at +92 326 4399169 or email roopbeautypk@hotmail.com with your order number, the reason for the return and photos where relevant.
- We will reply to confirm whether the return is approved and share the return address.
- Send the product back in its original packaging.
Refunds
Once we receive and inspect your return, we will issue your refund within 5 to 7 working days. Refunds for Cash on Delivery orders are sent by bank transfer, JazzCash or Easypaisa. We will ask for your account details when your return is approved.
Contact us
WhatsApp: +92 326 4399169
Email: roopbeautypk@hotmail.com
TikTok, Instagram and Facebook: @roopbeautypk
Address: DHA Phase 1, Islamabad 44000, Pakistan